Text messages are sent out to patients on two (2) occasions:
An “advanced appointment reminder” text message is sent out 15 calendar days prior to your appointment. This is an informative message that includes the time and date of your upcoming appointment, but does not confirm it. If you are signed up for email communications, you will receive the message simultaneously via email.
The message serves as a friendly reminder, and no further action is needed from your part unless you need to reschedule your appointment.
A “confirmation reminder” text message is sent out 3 calendar days prior to your upcoming appointment. This text message is important . The message asks you to confirm your appointment by simply replying with the letter ‘C‘ (no quotation marks).
If you reply with anything other than the letter ‘C‘ (replying with “confirm” or “I confirm” will not work), or simply do not reply at all…your appointment will not be confirmed.
While you might have thought that the appointment was confirmed because you received the confirmation reminder text, the reality is that the office has yet to know whether you intend to keep your appointment, reschedule, or cancel. As a result, the office will call you to confirm that appointment.
To avoid this scenario, make sure to reply the text with the letter ‘C‘. You will then receive a text message informing you that your appointment has been confirmed.NOTE: If you are signed up for email communications as well, you will receive the message simultaneously via email. No further action is necessary once you have confirmed by text.